Featured Projects
Strategic UX. Measurable Outcomes.
Every project shown here reflects a deliberate approach to UX leadership—rooted in business alignment, user advocacy, and design systems that scale. From enterprise workflow transformation to identity access innovation and eCommerce optimization, these case studies demonstrate how thoughtful UX can drive both measurable impact and long-term value.
ThermoFisher Enterprise Case Management System
Brought in as interim UX leader to redesign a complex case management system and performed a duel role as interum product manager. Conducted stakeholder interviews, mentored junior designers, and delivered a scalable, user-friendly interface that streamlined internal workflows across multiple business units. Helped shape the foundation of a new UX practice within a low-maturity environment.
Verizon ZenKey UX Department Leadership
Built the UX practice at ZenKey from the ground up, assembling a cross-functional team of 13 UX specialists. Established design standards, research operations, and a scalable product design system. Partnered closely with stakeholders across Verizon, AT&T, and T-Mobile to align user needs with strategic business objectives for this secure digital identity platform.
LLBean eCommerce Checkout Experience Redesign
Led a comprehensive UX overhaul of LLBean’s digital storefront, focusing on simplifying navigation, optimizing mobile responsiveness, and streamlining the checkout process. Collaborated cross-functionally with dev, marketing, and analytics teams to align user needs with business goals. Resulted in a significant lift in mobile conversions and improved customer satisfaction across channels.