Beyond Data: How AI and UX Can Restore the Human Side of Healthcare

After nearly losing my life to a heart attack, I began seeing healthcare through an entirely new lens. Not as a UX designer or AI business leader, but as a patient — vulnerable, uncertain, and deeply aware of how disconnected our healthcare systems can feel from the human experience they’re meant to serve.

What struck me most wasn’t the medicine, it was the interfaces. The data silos. The lack of continuity. The missed opportunities for technology to help people feel seen, supported, and understood.

Today, I use a Google Pixel Watch with the Fitbit app to continuously monitor my heart rate, sleep, and activity. It’s not just about numbers — it’s about awareness. These small, data-driven insights have become a quiet safety net in my daily life, empowering me to take control of my health before problems arise.

This is where AI in health tech has extraordinary potential — not to replace doctors or automate empathy, but to amplify it.

Imagine a world where AI not only detects irregularities in real time but interprets them within the context of your life — your routines, stress levels, sleep patterns, and nutrition. Where a health platform doesn’t just collect data, but understands it, turning information into meaningful, compassionate guidance.

The next revolution in healthcare won’t come from algorithms alone. It’ll come from AI designed with empathy, and from systems that serve people — not the other way around.

I lived through the fragility of life and came out with a deeper understanding of how technology and empathy must evolve together. If AI can help us design healthcare that feels human again, then maybe we’re finally using it right.

How do you think AI can help make healthcare more human?